Anytime your pup interacts with other pups, there are potential risks. We require that all pups pass personality assessments to ensure that they are good candidates to interact with other pups as well as our staff. Even after this, some dogs have a bad day and may have disagreements with other pups that come to play each day. If your pup is involved in a disagreement, they could be asked not to come back until they are seen by one of our trainers to deem if their return to this environment is safe for them and others they come in contact with.
Pups are just like us and come in contact with germs on a daily basis. We at Club Fetch take sanitation extremely seriously. We go above and beyond any regulations to make sure your pup has the safest and cleanest environment to interact in. Just like your office or place of employment, sometimes someone comes in when they are sick. If someone is showing signs and doesn't feel well, they will typically stay home so that they can feel better and not spread their sickness to others. We ask the same of all of our dog parents here. In the case that your pup comes in sick, we will send them home. Despite our diligence in preventing the spread of any illness, sometimes there are no visible signs of a cold and sick pups can still infect other dogs with their cold. Though rare, this is a risk of interacting your pup with other pups and is not the fault of anyone.